Returns must be received within 14 days of receipt. Items must be without wear and in original packaging as shipped. Initiate a return by filling out our contact form. All engraved or custom pieces are final sale. Shipping charges will be deducted from any credits. All return shipments must be insured for the full dollar amount and shipped back via UPS or Fedex.

All refunds will be made to the purchaser and issued to the original form of payment except cash purchases, which will be refunded by company check. Gift recipients may receive a merchandise credit.

All returns must be accompanied by a sales receipt or packing slip and received unaltered, unworn and in sellable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Engraved and Custom designs are final sale.

Domestic Returns

Items must be without wear and in original packaging as shipped. Initiate a return by filling out our contact form.

All engraved or custom pieces are final sale. Shipping charges will be deducted from any credits. All return shipments must be insured for the full dollar amount and shipped back via UPS or Fedex.

International Returns

In order to return an international order, please use our Returns Portal. All International returns are subject to a $25 return fee, which will be deducted from and refund credits. You will need your order number, which can be found at the top of your Order Confirmation email. Once completed, a return label will be emailed to you.

You must use the generated return label provided on the parcel. Any return(s) made without pre-approval and the authorized return label from Customer Service will not be accepted. Keep the Return Tracking Number for your package to monitor the delivery status. Please note that the shipping costs paid at the time of the order will not be refunded.

Repair Warranty

Product Care & Services

FoundRae is more than jewelry. Our collection is intended to become a part of the wearer, worn like a second skin, expressive like a conversation. Each design is crafted to be passed on to future generations - whispered tales and bold proclamations marking the milestones of life.

From cleaning and polishing to repairs and alterations, we take delicate care in the curation and preservation of your stories. Our team of artisans and experts are here to ensure such measures are taken for your unique collection of FoundRae jewelry.

Cleaning & Polishing

Because our jewelry is meant to be worn in everyday routines and special occasions alike; we offer complimentary cleaning and polishing at each of our FoundRae retail store locations. Please visit one of our retail stores or contact us at clientcare@foundrae.com to arrange this service.

Repairs & Adjustments

Crafted with artistry and integrity, FoundRae jewelry is made to be modern heirlooms for the future generations.

If your FoundRae jewelry requires an alteration or repair, one of our Stylists will guide you through the process, assessing your unique request and recommending the appropriate service for your jewelry. Please visit one of our stores, submit your request via our contact form, or e-mail us at clientcare@foundrae.com to begin. Alteration and repair rates range from $100 to $1,000 depending on the service.

Please see Terms & Conditions for additional information