Upon receipt of your order, you will receive an order confirmation via email. We have limited inventory in our store but generally keep stock of all core medallion and chain options. If the piece ordered is in stock, we will ship it within two business days. However, if we do not have inventory, each piece is individually made and requires an extended production time prior to shipping. If this is the case with your order, a member of our Client Care team will be in touch to let you know and provide an accurate special-order timeframe.
- Pieces that need to be special ordered and custom-made items require a 6–8 week lead time, as they need to be specially made.
You can choose to cancel your order up until the point of shipment. Custom pieces are final sale and cannot be canceled.
Please email us to inquire about the status of your purchase or any additional questions that you might have at clientcare@foundrae.com
Processing Time
All FoundRae orders placed will be subject to 2–3 days of processing time prior to being shipped.
United States Shipping Options
Domestic orders are shipped via insured FedEx 2-Day complimentary with a minimum purchase of $1,000. All orders under $1,000 will ship at a $20 flat rate.
Domestic orders also have the option for insured FedEx Overnight at a $30 flat rate.
All shipments are subject to payment in full by the customer. We will send you an email with a tracking number once your order has shipped.
All packages are insured, and your order confirmation email will note whether a signature is required at the time of delivery.
We offer same-day delivery via messenger service for orders located in New York City ONLY for a $20 flat rate. For same-day messenger delivery, orders should be placed before 3:00 PM to receive delivery the same day. All messenger orders placed after 3:00 PM will be delivered the next day.
FedEx considers all U.S. territories as international shipments (e.g., Puerto Rico, Guam). All shipments and duties for both DHL and FedEx (if applicable) are subject to payment in full by the customer.
United Kingdom Shipping Options
Domestic orders are shipped via insured DHL 2-Day complimentary.
Domestic orders also have the option for insured DHL Overnight at a flat rate of £20, subject to payment in full by the customer.
We will send you an email with a tracking number once your order has shipped.
All packages are insured, and all orders over £1,000 will require a signature upon delivery. This is also noted on your order confirmation, which you will receive via email after purchase.
International Shipping Options (Outside of the US and UK)
We offer complimentary shipping on all orders shipped outside of the US. All international orders are shipped via DHL.
FoundRae is not responsible for any duties or taxes incurred by the country to which we are shipping. The customer is responsible for paying taxes and duties either at checkout or upon delivery.
Please note that for sales outside of the United States or the United Kingdom, payment is collected and processed by our international shipping partner, Global-E. You can find Global-E's terms and conditions on their website.
All packages are insured, and a signature is required upon receipt.