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Jewelry Care

Apply makeup, perfume, and hair spray before putting on jewelry. Do not wear gold or enameled pieces in a swimming pool; chlorine can damage gold, causing it to pit or become brittle. Keep away from abrasive surfaces.

Our pieces are designed for everyday wear but should be cleaned regularly. To clean, use a soft brush or cloth, and wash off any residue with warm water and a drop of gentle dish soap. Then, dry thoroughly before storing. Store each piece separately to avoid scratches, especially softer 18k gold. 

Gold pieces can also be polished by your local jeweler or in store at any FoundRae location For white gold, rhodium plating may fade over time and can be re-plated to restore brightness.

Cleaning

Soak in warm water with mild dish soap, then gently brush with a soft toothbrush. Rinse and pat dry with a lint-free cloth.

Care Cautions

Even though diamonds are hard, their settings can loosen over time. It’s recommended to check prongs or bezels periodically.

Wear Recommendations

Diamond jewelry can be worn daily, but it’s best to take it off before any high-impact activity or contact with abrasive surfaces.

To ensure the longevity of your piece, please refer to our Gemstone Care Guide for cleaning instructions and care tips by stone type.

Cleaning

Clean with a soft cloth and warm, soapy water. Avoid ultrasonic cleaners and steam, especially for softer stones like turquoise, emerald, tourmaline, and morganite.

Care Cautions

Avoid exposure to harsh chemicals, prolonged sunlight, and sudden temperature changes, which can damage color and clarity. Store separately to avoid scratches.

Wear Recommendations

Remove gemstone jewelry before exercising, swimming, or handling household cleaners to preserve their brilliance over time.

To ensure the longevity of your piece, please refer to our Gemstone Care Guide for cleaning instructions and care tips by stone type.

The biggest danger to ceramic is cracking due to the impact of dropping it on hard surfaces. Wrap ceramic jewelry in a soft cloth before storing to prevent the jewelry from sustaining chips or scratches from your other jewelry.

If damage occurs, we will gladly repair the piece for you. Please email us at clientcare@foundrae.com or call us at +1 (844) 731-0808.

Care & Repair Services

We take care in the curation and preservation of your stories, and are pleased to offer a comprehensive range of jewelry services for FoundRae pieces purchased through our stores, foundrae.com, or one of our authorized stockists.

We offer complimentary cleaning and polishing at each of our FoundRae retail store locations. Please schedule an appointment or visit one of our retail stores to have your pieces professionally cleaned.

If you’re not local to a FoundRae store, please request a professional cleaning through our Care & Repair Service Portal.

Please note that while we are happy to clean all FoundRae jewelry, our jewelers will determine upon inspection whether polishing is appropriate, as this process naturally removes a small amount of gold and requires careful consideration of design details.

Should your FoundRae jewelry require an alteration, refurbishment, or repair, please choose one of the following options to begin the process:

Request a Service Through Your FoundRae Account

Sign in to your account and locate the order containing the piece requiring a service. Open the order details and select Request a Service.

Request a Service Online

Submit your request through our Care & Repair Service Portal. We recommend having your order number on hand for the most seamless experience. We're also able to service authentic FoundRae jewelry without one; we will simply request some extra information.

Visit Us In Person

Visit one of our studios or stores. A FoundRae Stylist will guide you through the process and recommend the appropriate service for your jewelry.