What is the lead time for custom pieces?
Custom orders require a 6–8 week lead time, as they need to be specially made. If you’re hoping to have your order by a specific date, please reach out to us before placing your order to confirm.
What is the lead time for engraving?
The engraving process typically takes 2-3 weeks, although the lead times for engraving tend to run a bit longer during the holiday season. We can accommodate some rush orders on a case-by-case basis. Please reach out to us at
clientcare@foundrae.com to see if we can accommodate your desired date. Custom and engraved pieces are final sale.
Can I add to my existing custom pieces?
We’re unable to add additional letters, numbers, or symbols once custom pieces have been cast, although we can add engraving on most pieces at a later date.
Can I get a mockup of my custom piece before I purchase?
If you would like a mockup before you place your custom order, please contact us at clientcare@foundrae.com with the item(s) you're interested in.