What is the lead time for custom pieces?
Custom pieces have a lead time of about 4-6 weeks. If you need something by a specific date, please feel free to reach out to us, and we’ll try our best to accommodate your request.
What is the lead time for engraving?
The engraving process typically takes about 1-2 days, although the lead times for engraving tend to run a bit longer during the holiday season. We recommend ordering at least one week in advance for engraving, but we can accommodate some rush orders on a case-by-case basis. Please reach out to us at clientcare@foundrae.com to see if we can accommodate your date needed.
Can I add to my existing custom pieces?
Sadly, we’re unable to add additional letters, numbers or symbols once the custom piece has been cast, although we can add engraving on most pieces at a later date.
Can I get a mockup of my custom piece before it is made or before I purchase?
Yes, we always send artwork prior to special ordering any custom piece before or after your initial order. Please note that we are unable to proceed with the production of your piece until your artwork has been confirmed.
If you want a mockup before you place an order, please contact us at clientcare@foundrae.com with the item(s) you're interested in.
If you want a mockup before you place an order, please contact us at clientcare@foundrae.com with the item(s) you're interested in.