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Product Knowledge

Necklace connectors, or annex links, make it easy to add new facets as you grow: to enrich your journey or embrace a whole new direction. When we choose a new pendant, medallion, or other addition, we invite more of whatever it represents into our lives. Think "AND", not "OR". When we add, we open the door to new possibilities, write new futures, and honor the parts of our lives that we cherish most. Learn more by visiting our guidebook. For additional questions, reach out to our Client Care team at clientcare@foundrae.com.

Heart Beats can be added to your jewelry to represent the parts of your life you hold close. Each Heart Beat opening is shaped in the silhouette of a heart, like a whispered “I love you” or a note tucked into a bouquet. When placed onto a bangle, it doesn’t turn around, but rather slides horizontally, a small but bold reminder of the milestones, people, or principles that make your heart beat. Learn more by visiting our guidebook. For additional questions, reach out to our Client Care team at clientcare@foundrae.com.

We recommend stopping by your local jeweler to have your finger sized, as this is the most accurate way to measure. For your convenience, we also offer a complimentary ring sizer kit for US clients. You may order a kit here.

For bracelet sizing, we recommend measuring your wrist with a soft measuring tape.

If you have questions regarding sizing, please reach out to us at clientcare@foundrae.com.

Many of our pieces can be crafted in your preferred gold alloy, including 18k Rose Gold or 18k White Gold, even if they are not currently displayed on our website.

Our Client Care team would be delighted to assist you in placing a special order for a piece in your preferred alloy. Please note that this does not apply to all styles and these pieces are made specially for you with an approximate lead time of 6–8 weeks for production before they are ready to ship or be collected.

Yes, please reach out to our Client Care team at clientcare@foundrae.com to customize a story you see on our website.

FoundRae’s commitment to diamond quality is of a higher standard. Not only do we apply strict ranges on the classic '4Cs' (Cut, Quality, Clarity, and Carat) to ensure superior beauty and brilliance, but FoundRae also does not compromise quality for size – even the smallest pavé diamonds are cut and graded to the same high standards.

Learn more about FoundRae’s diamonds on Our Diamonds page.