Product Care & Services
FoundRae is more than jewelry. Our collection is intended to become a part of the wearer, worn like a second skin, expressive like a conversation. Each design is crafted to be passed on to future generations—whispered tales and bold proclamations marking the milestones of life.
From cleaning and polishing to repairs and alterations, we take delicate care in the curation and preservation of your stories. Our team of artisans and experts is here to ensure such measures are taken for your unique collection of FoundRae jewelry.
Cleaning & Polishing
Because our jewelry is meant to be worn in everyday routines and special occasions alike, we offer complimentary cleaning and polishing at each of our FoundRae retail store locations. Please visit one of our retail stores or contact us at clientcare@foundrae.com to arrange this service.
Repairs & Adjustments
Crafted with artistry and integrity, FoundRae jewelry is made to be modern heirlooms for future generations.
If your FoundRae jewelry requires an alteration or repair, one of our Stylists will guide you through the process, assessing your unique request and recommending the appropriate service for your jewelry. Please visit one of our stores, submit your request via our contact form, or email us at clientcare@foundrae.com to begin. Alteration and repair rates range from $100 to $1,000, depending on the service.
We offer a wide range of repair services for FoundRae items that you purchase from us or from one of our authorized retailers. If you deliver a Product to us for servicing, we may provide you with a written estimate of the cost and time involved. This estimate may be adjusted following inspection of the item by us or one of our authorized service partners. Any examination of an item delivered for servicing is limited solely to your service request and shall not constitute an appraisal of the item or a statement of any kind relating to the item's value.
If any such item becomes lost or damaged while in our possession, we reserve the right to replace it with an item of like kind and value. If we elect to do so, that shall be your sole and exclusive remedy with respect to all claims related to or arising out of any such lost or damaged item.