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Jewelry Care

Apply makeup, perfume, and hair spray before putting on jewelry. Do not wear gold or enameled pieces in a swimming pool; chlorine can damage gold, causing it to pit or become brittle. Keep away from abrasive surfaces.

Our pieces are designed for everyday wear but should be cleaned regularly. To clean, use a soft brush or cloth, and wash off any residue with warm water and a drop of gentle dish soap. Then, dry thoroughly before storing. Store each piece separately to avoid scratches, especially softer 18k gold. 

Gold pieces can also be polished by your local jeweler or in store at any FoundRae location For white gold, rhodium plating may fade over time and can be re-plated to restore brightness.

Cleaning

Soak in warm water with mild dish soap, then gently brush with a soft toothbrush. Rinse and pat dry with a lint-free cloth.

Care Cautions

Even though diamonds are hard, their settings can loosen over time. It’s recommended to check prongs or bezels periodically.

Wear Recommendations

Diamond jewelry can be worn daily, but it’s best to take it off before any high-impact activity or contact with abrasive surfaces.

To ensure the longevity of your piece, please refer to our Gemstone Care Guide for cleaning instructions and care tips by stone type.

Cleaning

Clean with a soft cloth and warm, soapy water. Avoid ultrasonic cleaners and steam, especially for softer stones like turquoise, emerald, tourmaline, and morganite.

Care Cautions

Avoid exposure to harsh chemicals, prolonged sunlight, and sudden temperature changes, which can damage color and clarity. Store separately to avoid scratches.

Wear Recommendations

Remove gemstone jewelry before exercising, swimming, or handling household cleaners to preserve their brilliance over time.

To ensure the longevity of your piece, please refer to our Gemstone Care Guide for cleaning instructions and care tips by stone type.

The biggest danger to ceramic is cracking due to the impact of dropping it on hard surfaces. Wrap ceramic jewelry in a soft cloth before storing to prevent the jewelry from sustaining chips or scratches from your other jewelry.

If damage occurs, we will gladly repair the piece for you. Please email us at clientcare@foundrae.com or call us at +1 (844) 731-0808.

Care & Repair Services

From cleaning and polishing to repairs and alterations, we take delicate care in the curation and preservation of your stories. Our team of artisans and experts is here to ensure such measures are taken for your unique collection of FoundRae jewelry.

Because our jewelry is meant to be worn in everyday routines and special occasions alike, we offer complimentary cleaning and polishing at each of our FoundRae retail store locations. Please make an appointment or visit one of our retail stores to have your pieces cleaned.

If you’re not local to a FoundRae Store, please contact us at clientcare@foundrae.com with your name and original order number to arrange this service.

Crafted with artistry and integrity, FoundRae jewelry is made to be modern heirlooms for future generations.

If your FoundRae jewelry requires an alteration or repair, one of our Stylists will guide you through the process, assessing your unique request and recommending the appropriate service for your jewelry. Please visit one of our stores, submit your request via our contact form, or email us at clientcare@foundrae.com to begin.

Alteration and repair rates range from $100 to $1,000, depending on the service.

We offer a wide range of repair services, including necklace and bracelet length adjustments, for FoundRae items that you purchase from us or from one of our authorized retailers

If you deliver a Product to us for servicing, we may provide you with a written estimate of the cost and time involved. This estimate may be adjusted following inspection of the item by us or one of our authorized service partners. Any examination of an item delivered for servicing is limited solely to your service request and shall not constitute an appraisal of the item or a statement of any kind relating to the item's value.

If any such item becomes lost or damaged while in our possession, we reserve the right to replace it with an item of like kind and value. If we elect to do so, that shall be your sole and exclusive remedy with respect to all claims related to or arising out of any such lost or damaged item.