We’re happy to modify or cancel your order at any time before your order has been shipped. Please note custom and engraved pieces are final sale and cannot be canceled. If you’d like to make a change or cancel your order, please reach out to us at clientcare@foundrae.com with your name and order number.
Upon FoundRae’s receipt of your order, you will receive an order confirmation via email. We will send you an email with a tracking number once your order has shipped.
Custom orders require a 6–8 week lead time, as they need to be specially made. Engraved pieces typically take 2-3 weeks, although the lead times for engraving tend to run a bit longer during the holiday season. We can accommodate some rush orders on a case-by-case basis. Please reach out to us at clientcare@foundrae.com before placing your order to see if we can accommodate your desired date. Custom and engraved pieces are final sale.
We’re happy to include a personalized note for you! Please make a note at checkout of what you’d like your note to read.
We accept all major credit cards: American Express, Visa, Mastercard, and Discover. We are also partnered with both GPay and Shop Pay to offer you flexibility with payment plans. We accent payment via wire transfer for US and UK clients only. Please contact clientcare@foundrae.com to pay via wire transfer.
If you’d prefer to pay via an alternative method, please reach out to us at clientcare@foundrae.com.
Shop Pay Rates start from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: https://www.affirm.com/licenses.
If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that in the event of extended delivery times, your loan payment(s) may be due before you receive your purchase.
We’re so sorry to hear you’re having trouble with your new piece. We’d love to help you with this. Please reach out to us at clientcare@foundrae.com with your name, order number, and a photo of the faulty or incorrect item.
