HOW TO CLEAN OUR JEWELRY

Wash with warm water and a drop of gentle dish soap. Use a soft brush or cloth, then dry thoroughly. For white gold, rhodium plating may fade over time and can be re-plated to restore brightness. Avoid chlorine which can weaken gold. Keep away from abrasive surfaces. Good for everyday wear but should be routinely cleaned. Store pieces separately to minimize scratching, especially softer 18k gold. Gold pieces can be polished by your local jeweler.

GEMSTONES

Cleaning: Clean with a soft cloth and warm, soapy water. Avoid ultrasonic cleaners and steam, especially for softer stones like turquoise, emerald, tourmaline, and morganite.

Care Cautions: Avoid exposure to harsh chemicals, prolonged sunlight, and sudden temperature changes, which can damage color and clarity. Store separately to avoid scratches.

Wear Recommendations: Remove gemstone jewelry before exercising, swimming, or handling household cleaners to preserve their brilliance over time.

To ensure the longevity of your piece, please refer to our Gemstone Care Guide for cleaning instructions and care tips by stone type.

DIAMONDS

Cleaning: Soak in warm water with mild dish soap, then gently brush with a soft toothbrush. Rinse and pat dry with a lint-free cloth.

Care Cautions: Even though diamonds are hard, their settings can loosen over time. It’s recommended to check prongs or bezels periodically.

Wear Recommendations: Diamond jewelry can be worn daily, but it’s best to take it off before any high-impact activity or contact with abrasive surfaces.

To ensure the longevity of your piece, please refer to our Gemstone Care Guide for cleaning instructions and care tips by stone type.

OPALS

Cleaning: Wipe gently with a soft, damp cloth. Avoid any soaps, chemicals, or ultrasonic cleaners.

Care Cautions: Opals are sensitive to heat, dryness, and sudden temperature shifts. They can craze or crack if exposed to intense sunlight or very dry conditions.

Wear Recommendations: Best worn occasionally rather than daily. Store in a cool, dark place. Storing them with a bit of humidity can help prevent drying.

To ensure the longevity of your piece, please refer to our Gemstone Care Guide for cleaning instructions and care tips by stone type.

CERAMIC

The biggest danger to ceramic is cracking due to the impact of dropping it on hard surfaces. Wrap ceramic jewelry in a soft cloth before storing to prevent the jewelry from sustaining chips or scratches from your other jewelry. If damage occurs, we will gladly repair the piece for you, feel free to email us at clientcare@foundrae.com or call us at clientcare@foundrae.com or call us at  +1 (844)-731-0808.

WHAT TO AVOID?

Apply makeup, perfume and hair spray before putting on jewelry, and do not wear your gold or enameled pieces in a swimming pool. Chlorine can damage gold, causing it to pit or become brittle. Gold pieces can be polished by your local jeweler.

REPAIRS, WE’RE HERE TO HELP!

As jewelry lovers we all know how important your jewelry is. We’re here to help you. If your jewelry is in need of repair, you may mail in your repair or come to the store.

Please email us at clientcare@foundrae.com or call us at +1 (844)-731-0808 to give us more details about your repair needs.

Upon receipt of your order, you will receive an order confirmation via email. We have limited inventory in our store but generally keep stock of all core medallion and chain options. If the piece ordered is in stock, we will ship it within two business days. However, if we do not have inventory, each piece is individually made and requires an extended production time prior to shipping. If this is the case with your order, a member of our Client Care team will be in touch to let you know and provide an accurate special-order timeframe.

- Pieces that need to be special ordered and custom-made items require a 6–8 week lead time, as they need to be specially made.

You can choose to cancel your order up until the point of shipment. Custom pieces are final sale and cannot be canceled.

Please email us to inquire about the status of your purchase or any additional questions that you might have at clientcare@foundrae.com

Processing Time

All FoundRae orders placed will be subject to 2–3 days of processing time prior to being shipped.

United States Shipping Options

Domestic orders are shipped via insured FedEx 2-Day complimentary with a minimum purchase of $1,000. All orders under $1,000 will ship at a $20 flat rate.

Domestic orders also have the option for insured FedEx Overnight at a $30 flat rate.

All shipments are subject to payment in full by the customer. We will send you an email with a tracking number once your order has shipped.

All packages are insured, and your order confirmation email will note whether a signature is required at the time of delivery.

We offer same-day delivery via messenger service for orders located in New York City ONLY for a $20 flat rate. For same-day messenger delivery, orders should be placed before 3:00 PM to receive delivery the same day. All messenger orders placed after 3:00 PM will be delivered the next day.

FedEx considers all U.S. territories as international shipments (e.g., Puerto Rico, Guam). All shipments and duties for both DHL and FedEx (if applicable) are subject to payment in full by the customer.

United Kingdom Shipping Options

Domestic orders are shipped via insured DHL 2-Day complimentary.

Domestic orders also have the option for insured DHL Overnight at a flat rate of £20, subject to payment in full by the customer.

We will send you an email with a tracking number once your order has shipped.

All packages are insured, and all orders over £1,000 will require a signature upon delivery. This is also noted on your order confirmation, which you will receive via email after purchase.

International Shipping Options (Outside of the US and UK)

We offer complimentary shipping on all orders shipped outside of the US. All international orders are shipped via DHL.

FoundRae is not responsible for any duties or taxes incurred by the country to which we are shipping. All international orders are subject to duties and taxes and will be added to the order total at check out. Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. Select countries require duties and taxes to be paid upon delivery and they will be the customers responsibility. For full transparency before you order, this will be noted at checkout.

Please note that for sales outside of the United States or the United Kingdom, payment is collected and processed by our international shipping partner, Global-E. You can find Global-E's terms and conditions on their website.

All packages are insured, and a signature is required upon receipt.