Shipping and Returns

Upon receipt of the order, you will receive an order confirmation and a Foundrae team member will reach out within 1-2 business days with order updates or a tracking number. Lead-times vary by item type. We do have limited inventory in our store but generally keep stock of all core medallion and chain options. If the piece is in stock we can ship immediately, but if we do not have inventory, each piece is individually made and requires a 4-6 week shipping window. Rings require a 4-6 week lead time, as we do not carry all sizes. Custom pieces require a 6-8 week shipping window once artwork has been approved. Please inquire if there is a greater urgency to the timing of the delivery. We wish to accommodate customer’s delivery requests if it’s in our ability.

You can choose to cancel your order within 24 hours of receipt of shipping window notice. If we do not receive a notice of cancellation within 24 hours, we will go forward with production and the return policy will apply.

Please email us to inquire about the status of your purchase or any additional questions that you might have at clientcare@foundrae.com

 

DOMESTIC SHIPPING OPTIONS

Domestic orders are shipped FedEx insured 2-day at $20 flat.

All shipments are subject to payment in full by customer. We will send you an email with a tracking number once your order has shipped.

All packages are insured and a signature is required upon receipt.

 

INTERNATIONAL SHIPPING OPTIONS

International orders are shipped FedEx insured air at $75 flat rate.
All shipments and duties (if applicable) are subject to payment in full by customer. We are not responsible for any duties or taxes incurred by the country that we are shipping to.

All packages are insured and a signature is required upon receipt.

 

CANCELLATIONS & RETURN POLICY

Cancellations must be made within 24 hours from the date your order is received. Returns must be received within 30 days of receipt. Items must be without wear and in as shipped condition.

All engraved or custom pieces are final sale. Shipping charges will be deducted from any credits. All return shipments must be insured for the full dollar amount and shipped back via UPS or Fedex.

Returns should be sent to:
Foundrae
52 Lispenard
New York, NY 10013

 

REPAIR WARRANTY 

Foundrae will repair any damaged pieces within one year at no additional cost to the customer.  After one year, a quote will be provided that covers the cost of the repair and the customer can choose to have Foundrae repair the piece or take to a local jeweler. 

 

CREDIT INFORMATION SHARING

We do not share customers’ credit card information with any third parties or vendors.
Please email with any questions to clientcare@foundrae.com

 

CONTACT FOUNDRAE

EMAIL: clientcare@foundrae.com
PHONE: 212.231.9898