Returns

FOUNDRAE.COM RETURNS

Our goal is to make buying clothing online as easy as possible for you. We believe in our products and want you to try them on in the comfort of your own home with the rest of your wardrobe at your fingertips.

We offer a thirty-day free return policy from the day you receive your order. This is only for U.S.-based customers and only one free return per order. If you're not 100% satisfied with your item for any reason, you can simply place the prepaid return shipping label on the original shipping label and drop off the package at your nearest UPS location. 

If you’d like make a return, call us at 800-568-8195, Monday to Friday, 9 a.m. to 6 p.m. ET, or email us at clientcare@foundrae.com. You can also request a return online from your FOUNDRAE.com account. 

Return requests must be received within 30 days of receipt of your FOUNDRAE.com order.

Please note we can only accept returns if product is in original condition with all tags attached. Upon receipt of returned goods, FOUNDRAE.com reserves the right to deny refund if merchandise does not meet the return policy requirements.

We provide a return shipping label in the package for easy returns. Please include a copy of the receipt inside the package when you return your merchandise.  

Your refund will be processed in the original form of payment within 5 to 7 business days. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

If you return more than one item, each item returned will be refunded to your credit card as an individual transaction. 

If you ship your FOUNDRAE.com return using a method other than our pre-paid UPS return label, please note that FOUNDRAE.com cannot accept responsibility for the package. 

FOUNDRAE.com does not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet FOUNDRAE.com's return requirements.


RETURNING A FOUNDRAE.COM GIFT

Items purchased on FOUNDRAE.com and received as a gift may be returned by mail when accompanied by a gift receipt within 30 days of purchase. In this case, a credit will be issued to you in the form of an FOUNDRAE.com credit, which you will receive via email. Please make sure to include your email address with your gift receipt when you ship your return. FOUNDRAE.com credits may be redeemed on FOUNDRAE.com